FAQ 2018-05-10T12:34:48+00:00


Do you need my identity to top-up my Sim Card 2017-04-19T09:02:53+00:00

No. You can top-up a card on-line, wheter your own card or anyone else Elyatel sim card without giving us your full identity.
Obviously, we receive some information about the payer, depending on your payment solution.
You can also buy top-up tickets directly in cash at the desk of some of our resselers, without providing any information.

Do you need my identity / passeport to send me a Sim Card 2017-04-19T08:58:26+00:00

No. For online orders, except if you are in Singapore, we do not need to know your detailed identity and don’t need your passeport or a copy of any identity paper.
Local resselers may have different policies, according to the laws they are submitted to.

Where are you based 2017-04-19T08:56:03+00:00

Elyatel is based in Singapore.
Our technical infrasructure is based an english dominion but our cards use roaming even in Great Britain.

How going 100% roaming is a benefit 2017-04-19T08:53:38+00:00

Going roaming is a bit more expensive than local sim cards but offers two main advantages

  1. No tracking: when you use roaming, your sim card / phone canno’t be tracked the way it can be with historic national operators or MVNOs (who us, in fact, the historic operators). Indeed, when you’re doing a phone call using an Elyatel sim card, a token is generated on the fly by the antenna to establish the connexion and this token is deleted once the communication is finished. There is no trace of the phone call once it’s finished.
  2. Simplicity: You can move from one country to another one without having to switch your card. You keep the same number(s) wherever you are in the world.
  3. Costs: being roaming will cost you more when you are in your home country, but will be much cheaper when you travel abroad, compared to the romaing fees that historic operators take as soon as you’re not on their national network. With a worldwide coverage and negociated costs, Elyatel will offer a much more cost effective solution for business people who travel a lot
Why should I trust Elyatel 2017-04-19T08:43:35+00:00

Elyatel operates since 2009 and has never released the identity of one of its customers. Thousands of business people and individuals that value their privacy use our services daily.

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